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Returns & Exchanges

100% Satisfaction Guaranteed

If you are not 100% satisfied with your hockey bag, return it within 21 days of receipt in new condition for a refund or like-for-like exchange.  Please return your item in the original packaging where possible.  

 Defects

From time-to-time, manufacturing faults can and do occur.  If you think your product has suffered a manufacturing fault or damaged while in transit, please contact us at iinfo@conwayandbanks.com so we can help make it right.  Items that are damaged due to excessive or long-term usage are not considered faulty.  

Size Exchanges

We recommend reviewing the dimensions of our hockey bag and comparing it to your current bag to best estimate your size needs.  We are able to provide you with a size exchange, however, we do not provide return shipping labels for shipping of product back to us. Garments are made to order, and are non-returnable.

Returns Process

For hockey bag returns, simply send us an email at info@conwayandbanks.com along with your order number and request.  We will respond to you promptly with detailed instructions tailored to you. We can provide a shipping label for returns. Refunds are made in the original form of payment, minus $35 shipping and restocking fee per item, plus any applicable duties levied on the returned item.  Product refunds will be made upon receipt and inspection of the returned item.  

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