180 Day Warranty
All our hockey bags are covered under industry-leading 180 day (6 months) warranty. While most of our competitors only offer 30-90 day warranties, we stand behind the quality and craftsmanship of our bags with an extra long warranty.
Should you have any concerns about your bag, simply send us an email at info@conwayandbanks.com with:
- Description of defect
- Photo of the defect or part requiring replacement
- Full name and/or order number
If it's past the 6 month warranty, no sweat. We will do our best to help you in any way we can. Just shoot us an email.
Warranty for wheeled bags - All warranty claims may still be processed up to 6 months of purchase. Consumable replacement parts such as wheels will continue to be available - Orders can be placed here.
Warranty for Team bags - While Team, University, and Professional organization orders are excluded from this warranty, we will do everything we can to supply you with replacement parts where possible, or recommend a repair center if applicable.
Replacement Parts - At our discretion, we may provide you with replacement components for higher-wear parts at no cost to you. Simply write us an email at info@conwayandbanks.com
