Warranty & Parts

We offer industry best 6 month warranty on all our bags.  Simply send us an email at info@conwayandbanks.com with:

  1. Description of the problem
  2. Photo of the defect or part requiring replacement
  3. Full name and/or order number

If it's past the 6 month warranty, no sweat.  We will do our best to help you in any way we can. Just shoot us an email.

Warranty for wheeled bags - All warranty claims may still be processed up to 6 months of purchase.  Consumable replacement parts such as wheels will continue to be available - Orders can be placed here.  

Warranty for Team bags - While Team, University, and Professional organization orders are excluded from this warranty, we will do everything we can to supply you with replacement parts where possible, or recommend a repair center if applicable.

Replacement Parts - At our discretion, we may provide you with replacement components such as interior dividers and shoulder straps at no cost to you. Simply write us an email at info@conwayandbanks.com