Warranty & Parts
We offer industry best 6 month warranty on all our bags. Simply send us an email at firstname.lastname@example.org with:
- Description of the problem
- Photo of the defect or part requiring replacement
- Full name and/or order number
If it's past the 6 month warranty, no sweat. We will do our best to help you in any way we can. Just shoot us an email.
Warranty for wheeled bags - All warranty claims may still be processed up to 6 months of purchase. Consumable replacement parts such as wheels will continue to be available - Orders can be placed here.
Warranty for Team bags - While Team, University, and Professional organization orders are excluded from this warranty, we will do everything we can to supply you with replacement parts where possible, or recommend a repair center if applicable.
Replacement Parts - At our discretion, we may provide you with replacement components such as interior dividers and shoulder straps at no cost to you. Simply write us an email at email@example.com