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Regular price $1.00
Unit price per
180 Day Warranty
All our hockey bags are covered under industry-leading 180 day (6 months) warranty. While most of our competitors only offer 30-90 day warranties, we stand behind the quality and craftsmanship of our bags with an extra long warranty.
Should you have any concerns about your bag, simply send us an email at info@conwayandbanks.com with:
- Description of defect
- Photo of the defect or part requiring replacement
- Full name and/or order number
If it's past the 6 month warranty, no sweat. We will do our best to help you in any way we can. Just shoot us an email.
Warranty for wheeled bags - All warranty claims may still be processed up to 6 months of purchase. Consumable replacement parts such as wheels will continue to be available - Orders can be placed here.
Warranty for Team bags - While Team, University, and Professional organization orders are excluded from this warranty, we will do everything we can to supply you with replacement parts where possible, or recommend a repair center if applicable.
Replacement Parts - At our discretion, we may provide you with replacement components for higher-wear parts at no cost to you. Simply write us an email at info@conwayandbanks.com
Hassle Free Returns & Exchanges
100% Satisfaction Guaranteed
If you are not 100% satisfied with your hockey bag, return it within 15 days of receipt in new condition for a refund or like-for-like exchange. Please return your item in the original packaging where possible.
Defects
From time-to-time, manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault or damaged while in transit, please contact us at iinfo@conwayandbanks.com so we can help make it right. Items that are damaged due to abuse are not considered faulty.
Size Exchanges
We recommend reviewing the dimensions of our hockey bag and comparing it to your current bag to best estimate your size needs. We are able to provide you with a size exchange, however, we do not provide return shipping labels for shipping of product back to us. Garments are made to order, and are non-returnable.
Returns Process
For hockey bag returns, simply send us an email at info@conwayandbanks.com along with your order number and request. We will respond to you promptly with detailed instructions tailored to you. We can provide a shipping label for returns. Refunds are made in the original form of payment, minus $35 shipping and restocking fee per item, plus any applicable duties levied on the returned item. Product refunds will be made upon receipt and inspection of the returned item.
Free Ground Shipping
SHIPPING FOR HOCKEY BAGS
All hockey bags are shipped from Canada. Ground service is used for all deliveries to Canada and US. Standard ground shipping is free for bag orders within Canada and US, customers have the option to pay for expedited service. While most orders reach our customers within 2-5 business days, it may take up to 7-10 days depending on your location. We do ship world-wide, deliveries outside of North America typically arrive within 7 days but may take up to 2 weeks. There is a shipping fee for orders outside North America.
Our shipping partners by destination:
- Canada: UPS & Canada Post
- USA: UPS & Purolator
- Outside North America: DHL
- Bulk and Team orders: UPS
All bags are shipped in durable waterproof poly bags or recycled corrugate boxes. Multiple carry bags and wheeled bags are shipped in corrugate boxes.
We do not charge customs or duties on your orders at time of purchase.
SHIPPING FOR APPAREL
Shipping for apparel generally takes about 1 week from time of order, as all apparel are made to order.
Apparel delivery speed and price depends on product type and destination. It can get a bit confusing, that’s why we’ve made these tables to help you out.
Basic: United States
|
BY |
DELIVERY TIMES |
TRACKING |
NOTES |
|---|---|---|---|
|
USPS First-Class Mail |
3 – 5 business days |
Yes |
This is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or cap. |
|
USPS Priority Mail |
1 – 3 business days |
Yes |
Shipping times for Priority Mail are typically quicker than First-Class. |
|
USPS ParcelSelect |
2 – 8 business days |
Yes |
– |
|
FedEx Ground |
1 – 5 business days |
Yes |
Ideal for sending heavy shipments (up to 150lbs) to business addresses across the U.S. |
Expedited: United States
|
BY |
DELIVERY TIMES |
TRACKING |
NOTES |
|---|---|---|---|
|
FedEx Express Saver |
3 business days |
Yes |
All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible. |
|
FedEx 2 Day |
2 business days |
Yes |
All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible. |
|
FedEx Standard Overnight |
Next business day – afternoon |
Yes |
All expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible. |
Canada
|
BY |
DELIVERY TIMES |
TRACKING |
NOTES |
|---|---|---|---|
|
Canada Economy Without Tracking |
5 – 12 days |
No |
This service is comparable to USPS First-Class Package Int’l. USPS First-Class Int’l prices are typically more expensive, but they offer tracking to Canada while International Economy does not. |
|
Canada Economy With Tracking |
4 – 8 days |
Yes |
Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has delivered. |
|
USPS First-Class Package Int’l |
10 – 20 business days |
Yes |
Tracking is available to Canada. |
|
USPS Priority Mail Int’l |
6 – 10 business days |
Yes |
– |
|
Fedex Ground |
2 – 7 business days |
Yes |
Ideal for heavy international ground deliveries to Canada. |
Some products might be shipped separately
Each item we ship may have different delivery times, this is because some products are packaged and shipped separately due to different packaging needs.
If I choose the Expedited FedEx shipping rate in checkout, do you also ship that order faster?
Yes, we do! Expedited FedEx orders are automatically bumped to the front of our fulfillment queue to assure best possible fulfillment time.
FedEx also offers Basic shipping rates such as FedEx Ground (3-5 business days after fulfillment) and FedEx SmartPost (3-8 business days after fulfillment). Orders with these shipping rates will be fulfilled in standard time.
FedEx doesn’t ship to PO Boxes.
Custom Fees Notice
Shipments outside of the USA may incur customs fees. The fee may vary depending on your order value, country limits, and other factors. Conway + Banks is not responsible for these fees.
Most of our apparel orders are currently fulfilled in the USA. Embroidered hats are made and sent from Canada and USA, and will not be subject to any customs.
Juniors Upgrade For Less
We know that kids grow up fast, and hockey can be expensive. We're here to take some of that pain away. If you've purchased a junior bag, but require a new senior bag within 2 years of receipt, simply write us a quick email with a request for 20% off a senior bag. Please include our original order number.
This offer is available to all customers who have made a hockey bag purchase dated June 1, 2019 and later.
Key Terms
Testimonials
I really like how intricate the bag is without sacrificing size and style. There's so much detail inside and out. Fits all my gear and more perfectly and keeps everything organized.
Seth Baylis
I feel that this bag encompasses all of the best elements of all of the bags I have looked at previously, and combines them into 1 bag: organisation, storage compartments, durability, breathability, and price. This bag kind of checks all of those boxes in my opinion. This bag is all about practicality and convenience. I really do think these guys have done a phenomenal job of creating a bag with all of the elements that a hockey player would need.
Chris Kibui
YouTube
I've had my Conway and Banks bag for a few months now and I absolutely love it! The optional storage compartments are great for organizing everything. This bag is going to last a long time with its high quality material! I also love the extra features like a zip out mat, and mesh ventilation on the sides.
Ali Stead
Fantastic Bag! Fits all my gear perfect, and looks great too!
John Schiavo
I've been through 3 goalie/player bags before this, and by far this is the best bag I've had. Eventhough it's a player bag, I can comfortably store all my goalie gear and more. Big shout outs to @conwayandbanks for this sweet design!
Derek Hum
Quote
Looking for a new hockey bag for next season? Look no further
Coach Justin Scott
See How Chris, Danny, & Colby are Using This Bag!
Real Talk from Real Hockey Players